New, unworn items can be returned for a full refund within 30 days of purchase, shipping is on us. Read more about the specifics.
Aegle Gear: Exchanges in size and color permitted, however the customer will pay shipping for any returns. Base gear items are final sale.
How much is it to ship my purchases?
- Shipping is free for all orders over $100 in the USA. For orders under $100, shipping charges will be calculated and displayed at checkout.
- All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How will my scrubs be packaged?
- Your order will be packed in standard shipping boxes or bags appropriate to their size and weight.
- Inside the box you'll find your Essential Threads in their original garment wrap tucked into custom reusable fabric bags.
Carry your Essential Threads bag to work, to the gym--anywhere you need to tote a change of clothes, workout shoes, a few groceries, or anything else a busy professional needs throughout your day! We especially like the idea shared with us from Becky, a clinical nurse specialist in Oregon:
My Essential Threads tote is just the right size for my "Go Bag". If I get called in on an emergency, or if there is a chance of bad weather and I might stay late, I grab my Go Bag to take with me. Inside is a water bottle, a toothbrush, underwear and socks, dry shampoo, and some basic makeup. I keep it in the garage by my car so I can grab it as I head out the door.
How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
- If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
You can find our size chart here. And if you have any questions about how to choose the right fit don't hesitate to email us at email@example.com.